Petfood Industry Career Center

Customer Service Specialist

Wilbur - Ellis
St. Joseph, Missouri, United States
15 days ago

Description

Are you friendly with great communication skills and have solid customer relations experience? Are you customer-focused with an attention to detail? Are you proficient with computers and have strong experience with Excel and Salesforce, JDE, or Microsoft Dynamics? Do you have a manufacturing background and pet food experience? If so, we want to hear from YOU!

For a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!

General Purpose and Scope of the Position:

Our mission at Wilbur Ellis Nutrition is to provide solutions that enable our pet food, livestock, and aquaculture customers to flourish.  This mission serves as the foundation for every decision we make to create the future of nutrition, from responsible sourcing to sustainability – and everything in between.

As a Customer Service Specialist, your expertise will allow you to deliver customer-centered service by collaborating with cross-functional business partners including scheduling, production, technical sales, and key account management.  Leveraging your skills and working with customers on the front line, you’ll make a direct impact on the business to help our pet partners flourish. Along the way, you’ll be guided by our deep-rooted culture and have the support and tools you need to do your job, learn, grow and succeed.

As a Customer Service Specialist, you will serve a key link in our order transaction process, processing all in-bound purchase orders while communicating directly with our pet partners as well as our key account management team.  You will be helping manage our production schedule while meeting our pet partner's order expectations.  You will have the opportunity to influence our execution process and our operating procedures. 

Key Skills and Abilities Include:

  • High School Diploma and 3-5 years + related experience in customer service and order processing and customer communication (prefer Bachelor’s degree in business, finance, or related field)
  • Strong Microsoft Office skillset and experience – Office 365, Outlook, Excel, and Word
  • Experience in an Inside Sales function
  • Experience with a Tier 1 ERP, JDE, and Deacom experience preferred
  • Experience in agriculture or pet nutrition preferred

Key Personal Attributes Include:

  • You enjoy influencing customer transaction processes and are an excellent communicator
  • You thrive in a fast-paced, dynamic environment where we process 100’s of transactions daily
  • You are relationships focused both internally and externally and leverage that focus to enhance our culture
  • You are tenacious, dedicated, and thrive working with ownership, autonomy, and a healthy dose of competition

Specific Responsibilities and Key Deliverables Include:

  • Accurately process 100’s transactions daily while balancing communication to our pet partners
  • Identifying customer insights that can assist the key account management team with delivering value
  • Ensuring business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives
  • Soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness
  • Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application

Compensation and Benefits:

  • Competitive hourly wage (to be determined based on experience and other factors)
  • Benefits package (medical, dental, vision, 401k, Employee Assistance Program, vacation, sick time, life insurance, + more); pension plan, 401k match up to 3%
  • Drug-Free Workplace

 If you are currently a Wilbur-Ellis employee, please notify your Manager prior to applying for this position. Thank you!

Wilbur-Ellis Nutrition, LLC is headquartered in Vancouver, Washington, and is a marketer and distributor of value-added feed ingredients in North America and Asia-Pacific. Wilbur Ellis provides feed solutions to our customers and suppliers in the Livestock, Pet Food, and Aquaculture Industries. Providing a complete supply chain, including logistics, warehousing, and customer service, in addition to expertise in import/export and regulatory, sets Wilbur-Ellis apart from our competitors. We understand the importance of providing on-time delivery of specified products and honoring our commitments to suppliers and customers.

COMPANY CULTURE

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed, and specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis is for and about people

Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests in the industry’s best workforce

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.



Requirements

Specific Responsibilities and Key Deliverables Include:

  • Accurately process 100’s transactions daily while balancing communication to our pet partners
  • Identifying customer insights that can assist the key account management team with delivering value
  • Ensuring business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives
  • Soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness
  • Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application

Job Information

  • Job ID: 59427639
  • Location:
    St. Joseph, Missouri, United States
    St. Joseph, Missouri, United States
    St Joseph, Missouri, United States
  • Position Title: Customer Service Specialist
  • Company Name: Wilbur - Ellis
  • Primary Business: Other
  • Job Function: Other
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: 3-5 Years
  • Required Travel: None
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