Description

Referral Coordinator - Internal Medicine & Emergency

Peoria, AZ

Looking to grow your veterinary career in a specialty hospital setting? We're hiring a Referral Coordinator (RC) to provide high-level reception and client support for our Internal Medicine (IM) service, with opportunities to assist the Emergency (ER) team and support administrative workflows.

This role is ideal for a highly engaged, experienced veterinary professional who enjoys client interaction, thrives in a fast-paced environment, and wants to take ownership of responsibilities beyond traditional front desk duties.

Schedule

Sunday-Wednesday
Includes holidays
Opportunity for additional hours in Emergency

What You'll Do

• Serve as a primary point of contact for clients and patients visiting Internal Medicine
• Answer phones, schedule appointments, and support clients with questions and next steps
• Welcome and check in clients with empathy, professionalism, and efficiency
• Communicate with medical teams to support smooth patient flow and preparedness
• Guide clients through estimates, invoices, and financial conversations
• Perform follow-up calls and support an outstanding client experience
• Provide reception support to Emergency during busy periods as needed
• Ensure accuracy in documentation, invoicing, and front desk processes
• Assist with administrative tasks and contribute to hospital projects or committees
• Work directly with Client Service Manager processing End of Day finances, client complaints, financial audits, and auditing.

What We're Looking For

• Veterinary reception or clinical experience required
• Strong communication skills and a compassionate, professional presence
• Comfortable discussing estimates and payments with clients
• Highly organized, detail-oriented, and able to multitask in a busy environment
• Positive, proactive, and willing to take ownership of responsibilities
• Interested in professional growth and being involved in hospital initiatives
• Flexible and dependable, including weekends and holidays

Why Join Us

We are passionate about providing exceptional care to pets and their families. This role offers the opportunity to grow your veterinary career in a collaborative specialty and emergency environment while making a meaningful impact on the client experience every day.